Air New Zealand wins the APEX/IFSA Best Product or Service Award in Los Angeles for the innovative enhancements they have made to their Economy Skycouch, catering to its littlest travelers onboard.
The enhancements to the Economy Skycouch™ include introducing a dedicated infant harness allowing infants to remain lying down throughout the cruise phase of flight, new infant pods, and modifications to the existing Skycouch Cuddle Belt which mean two children can share the Skycouch lying side by side.
Air New Zealand’s General Manager of Customer Experience, Nikki Goodman says “We know our customers love our Skycouch which helps make it easier for families travelling with young children, and even more so since we introduced these enhancements for our youngest travellers. It’s fantastic to be recognised for these improvements at the APEX Awards.”
Air New Zealand was also one of 25 airlines to receive the prestigious APEX Five Star Global Rating at the awards – the airline industry’s rating programme based solely on verified passenger feedback.
